Privacy Policy
- Introduction
At Sitecron, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our website and services. By using our website or services, you consent to the practices described in this policy.
- Data We Collect
We collect personal information that you provide directly to us when registering on our website, submitting a support ticket, filling out a contact form, or making a purchase. This data is necessary for us to provide the services and support you expect from us.
Types of Data Collected
- Personal Data: Name, email address, phone number, and other details you provide when creating an account, subscribing to newsletters, or contacting us.
- Usage Data: Information about how you interact with our website, including IP address, browser type, device information, and page views.
- Transaction Data: Information related to purchases or services, including billing details and order history.
- Support Data: Information submitted via support tickets, including the nature of your inquiry and any files you upload.
- How We Use Your Data
We use your personal data to:
- Provide and manage the services you request (e.g., website development, support).
- Communicate with you about your account, orders, and product updates.
- Send you promotional content if you opt in, such as newsletters or service updates.
- Monitor website usage and improve user experience through analytics.
- Respond to customer service inquiries and provide support.
- Data Storage and Security
We take reasonable steps to protect your data. Our website uses SSL encryption to ensure secure communication between your browser and our servers. We store data on secure servers hosted by reputable third-party providers and comply with applicable laws to protect your data from unauthorized access, disclosure, or alteration.
While we use reasonable efforts to secure your data, no data transmission over the internet is completely secure, and we cannot guarantee 100% security.
- Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences, monitor website usage, and provide personalized services. You can control cookie settings through your browser.
Types of Cookies We Use:
- Necessary Cookies: Required for basic website functionality (e.g., session management, login).
- Performance Cookies: Help us analyze site usage and improve performance.
- Functional Cookies: Enable us to provide personalized content and features.
- Targeting Cookies: Used to deliver targeted advertising based on your interests.
- Third-Party Services
We use third-party services to enhance your experience and facilitate business operations. These third parties may have access to your personal data under strict conditions.
- Web Hosting Providers: To store and serve our website content.
- Payment Processors: For processing payments securely (e.g., PayPal, Stripe).
- Analytics Providers: We use services like Google Analytics to track website usage and improve functionality.
- Support Systems: We may use third-party platforms (like Ticksy) for customer support tickets and communication.
- Email Providers: To manage communication (e.g., Zoho Mail).
These third-party services are required to comply with applicable data protection laws, including GDPR and CCPA, to ensure the security and privacy of your personal data.
- Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. You can request to access, update, or delete your data at any time.
- Your Rights Over Your Data
You have the right to:
- Access the personal data we hold about you.
- Rectify any inaccuracies in your data.
- Delete your personal data, subject to certain limitations.
- Restrict processing of your personal data.
- Withdraw consent to marketing communications at any time.
- Object to processing based on legitimate interests.
To exercise any of these rights, please contact us using the details provided below.
- International Data Transfers
If you are located outside the country where Sitecron operates, please be aware that your data may be transferred to and processed in other countries. We will ensure that appropriate safeguards are in place to protect your personal data during these transfers.
- Children’s Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect or solicit personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under the age of 16, we will take steps to delete such information.
- Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Sitecron. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing any personal information.
- Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of significant changes by posting a revised policy on our website with an updated “Effective Date.”
- Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us:
Email: Info@sitecron.com